Terms and Conditions
ANDEAN HIKERS PERU TERMS & CONDITIONS
– CUSTOMERS: Dear passenger, we all in Andean Hikers Peru are very happy for chosen us to be part of your experience discovering Peru with us and according to Peruvian travel regulations, when booking a tour or trek with Andean Hikers Peru. You automatically adhere to these regulations which may differ a little from your country of origin, but we as a 100% local company based in Cusco Peru we try to give you the best service possible and continuously improving in each our tours. Please read carefully the terms and conditions of this document described below.
1) ABOUT RESERVATIONS:
Please to have a formal reservation for any program, itinerary or tour with Andean Hikers Peru, you need to fill out the booking form of the tour, trek or program you wish to book, with all the personal informations of all the participants that will form your Group, Including the following informations: Full name as it appears on your Passport, (nicknames are not accepted) Passport number,(if you change your Passport number after booking a tour please le tus know), age, nationality, pone number, gender, email, feeding. Flight dates, time to arrival in Cusco or other city that covers the reserved tour, allergies, medical restrictions, or anything else you think necessary that we should know.
2) ABOUT DEPOSITS
Please to have a formal reservation for any program, itinerary or tour with Andean Hikers Peru, you need to send us a deposit as follows:
– For any Alternative Trek = 200 $ american dollars per person.
– For any Inca Trail to Machu Picchu = 200 $ american dollars per person.
– For any Inca Trail to Machu Picchu + Huaynapicchu or Machupicchu Mountain = 270 $ american dollars per person.
– For any Amazon Jungle Trip = 200 $ american dollars per person
– For any Peru Package = 40 % of the total Price of the Package.
– For any other tour = 200 $ american dollars per person.
Note: All deposits to formalize a tour, trek or a program are not refundable or transferable to another person.
3) ABOUT PAYMENT METHODS
Andean Hikers Peru offer 3 payment methods to make your deposit or to pay the balance of the total Price of the tour, trek or program booked,
– Paypal; you need to add 10 % of the total amoung paid. through this method you can use all credits and debit cards. Remember using this method it takes 10 working days to have your payment in our Bank Account.
– Visa; you need to Click on our Visa link and follow the steps and you need to add 6 % of the total amoung paid. Through this method all credits and debit Visa cards are accepted. Remember using this method it takes 03 working days to have your payment in our Bank Account
– Wester Union Money Transfer; you can use this method if you want to save time and if you want to act as son as possible to have a tour, trek or program very well booked, this method is recomendable when booking the Inca Trail due spaces for this are sold very fast, WU. Has rates for sending money abroad the rates depend on the country from which you are sending the money. Remember to send a deposit through WU. You need to send it under the name of a person, please contact us if you want to use this payment method to send your deposit.
4) ABOUT THE FINAL PAYMENT
You can do your final payment, 15 days before your starting date of your tour, trek or program, you can use one of the 3 payment methods described above, also you can pay your final payment 5 days before your starting date here in Cusco, it can be in cash, credit or debit cards.
Note: Once you paid the final payment of the total Price, if for some reason you decide to cancel you tour, trek or program, you will only be refunded 50 % of the final payment.
5) ABOUT CANCELLATIONS
At any time, the customer / buyer may cancel the services requested or contracted, without the right to any refund of the deposit made. The customer only has the right to reimbursement of 50 percent if he made the final payment of the total price. According to our experience a certain percentage of reservations are canceled by the client before starting the program due to unforeseen circumstances. The penalties for cancellations is detailed below.
For the Inca Trail: Due the regulations of the Inca Trail are very strict, if you or someone in your group wishes to cancel the Inca Trail reservation, you will haveto pay a penalty of 60% of the total price. For example the cost for the Inca Trail based in 2 people is 650 $ per person, so the 60% = 390 $ if you sent a deposit of 200 $ the penalty will be 390 $ – 200 = 190 $
For Alternative Treks: If you or someone in your group wishes to cancel any alternative trek, you have to pay a penalty of 50% of the total price. For example the cost for the Salkantay Trek based in 2 people is 450 $ per person, so the 50% = 225 $ if you sent a deposit of 150 $ the penalty will be 225 $ – 150 = 75 $
For Peru Packages: If you or someone in your group wishes to cancel any Peru Package, you have to pay a penalty of 50% of the total price. For example if some Peru Package based in 2 people cost 1500 $ per person, so the 50% = 750 $ if you sent a deposit of 40% of the total price in this case will be 600 $ so the penalty will be 750 $ – 600 = 150 $
For any other Tour or Program: If you or someone in your group wishes to cancel any other tour or program, you have to pay a penalty of 50% of the total price. For example the Machu Picchu by Train 2D/1N based in 2 people cost 480 $ per person, so the 50% = 240 $ if you sent a deposit of 150 $ so the penalty will be 240 $ – 150 = 90 $
Note: you have until 15 days before the start date of your tour to make any type of cancellation mentioned above. after 15 days if you wish to make any type of cancellation of your tour you will have to pay the total price of the tour, trek or program booked.
6) ABOUT FORCE MAJEURE We will retain the full amount and we are not responsible for failure to submit the customer on account of delay or cancellation of your flight. The company is not liable for damage to or loss of luggage, accidents, unforeseen expenses, and unavoidable delays, services provided by third parties or direct causes beyond our control. In the unfortunate event of no show due to unforeseen reasons, the company will provide a certificate to the client for processing with your insurance company. This is any event that Andean Hikers Peru cannot, even with all care, foresee or avoid. This covers events such as war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease, natural disasters, adverse weather conditions, fire or all similar events beyond our control. In this case, Andean Hikers Peru will not accept liability and reserves the right to change, postpone or even cancel trips (this is a last option of course!).
7) ABOUT RISKS By booking any of our tour, trek or program (Inca Trail to Machu Picchu, Salkantay Trek, Ausangate Trek, Choquequirao Trek, Lares Trek, Manu Jungle Trips and more) you assume the risks associated with these tours, treks or programs, Andean Hikers Peru Company accepts no responsibility associated with the risks that these tours, walks or programs may have. (Accidents, strikes, earthquakes, climatic factors, safety conditions, political factors, denial of entry permits, health issues, among others) in addition, Andean Hikers Peru we exonerate ourselves from liability in relation to legal matters or other inconveniences in which the Custoomer may be involved, as well as personal expenses incurred by the passenger for this cause.
8) ABOUT PRICES AND RATES
All prices and rates presented to the customer / buyer in our website are subject to change, availability and validity without prior notice. Restrictions and conditions apply for each tariff published according to its validity.
9) ABOUT CUSTOMER RESPONSABILITY
Responsibilities and demonstrations of the Custoomer: a) Verify that your passport has a minimum validity required for your trip according to the country of destination. b) The Customer declares that he has no restriction on leaving the country for criminal offenses, as provided in Peruvians Laws. c) declare to have been informed and to have received, understood and accepted all the Terms, conditions and restrictions on services and products provided by andean hikers peru. d) Accept in full these terms and conditions.
10) ABOUT ANDEAN HIKERS PERU RESPONSABILITY
Andean Hikers Peru are responsible for complying with everything offered in our tours, treks, programs and tourist packages, described on our website, in addition to giving all the information required by the client. In case of force majeure, Andean Hikers Peru, will do everything in our power to help their clients to solve any inconvenience.
11) ABOUT TERMS AND CONDITIONS
Andean hikers Peru, reserves the right to change or modify these terms and conditions at any time and without prior notice.